Hai Ling Pole had a flight booked on Friday to return home to Brisbane from a work trip in Sydney.
A few days earlier, he received an email that said his 3pm departure time had been moved forward two hours.
He didn't think much of it.
The morning of his Virgin Australia flight, Mr Pole, who works in consulting, tried to check in online.
"It said 'you can only check in 48 hours prior to your flight', which I was quite confused about," Mr Pole said.
"Honestly, I thought I'd done something wrong.
Comments