Cult water bottle brand Frank Green is under fire from angry customers expressing concern about whether Christmas gifts will arrive in time amid order processing delays.
Social media sites for the reusable drink bottle and keep cup brand, whose products sell for between $40 and $90 and are hugely popular with Aussies ranging from primary school kids to adults, have been flooded with customer complaints. The complaints centre around the company taking weeks to dispatch orders, delays in communicating with customers about the status of their orders and concerns that products ordered as Christmas presents won’t arrive in time.
On Instagram, Frank Green is blaming “the large volume of orders we have received” for the delays.
A Frank Green spokesperson told news.com.au: “Our customers can be assured that we are doing everything we can to get orders out to them in time for Christmas.”
“We are using options like express and same day shipping, at no cost to our customer, to achieve this.”
One customer, who contacted news.com.au, placed an order for monogrammed products on December 8, well within the company’s advertised Christmas orders deadline for personalised products of 12pm (AEDT) on December 12.
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